Last updated: May 2026 · Version 1.0
By accessing or using the OTensity platform, you agree to be bound by these Terms of Service. If you are accepting on behalf of an organisation, you represent that you have authority to bind that organisation.
OTensity is operated by OTensity Pty Ltd (ABN: [TO BE INSERTED]).
If you do not agree to these Terms, do not use the platform.
OTensity is a Software-as-a-Service compliance platform designed to assist organisations with NIS2 Directive (EU) 2022/2555 compliance for operational technology environments. The platform provides NIS2 Article 21 compliance assessments, AI-generated compensating control justification documents, incident reporting guidance, audit evidence assembly, regulatory configuration, supplier management tools, training tracking, and benchmark intelligence.
Plans: Starter €299/month, Professional €799/month, Enterprise as agreed in writing.
Trial: New customers receive a 30-day free trial. No credit card required to start. Access is suspended at trial end until a subscription is activated.
Payment: Subscriptions are billed monthly in advance. You authorise OTensity to charge your payment method on a recurring basis.
Cancellation: You may cancel at any time. Cancellation takes effect at the end of the current billing period. No refunds for partial periods.
Price changes: OTensity may change prices with 30 days written notice.
Taxes: Prices are exclusive of taxes. You are responsible for all applicable taxes including VAT.
You may use the platform solely for your internal NIS2 compliance purposes.
You must not: use the platform to provide services to third parties without an MSSP licence; share login credentials between multiple organisations; attempt to reverse engineer or extract source code; use automated scripts to access the platform excessively; upload malicious code; use AI features to generate harmful or misleading content; misrepresent compliance status in regulatory submissions; or circumvent usage limits or access controls.
AI usage is limited to 20 requests per user per day.
Violation may result in immediate suspension or termination without refund.
OTensity retains all intellectual property rights in the platform including software, algorithms, templates, compensating control libraries, benchmark methodologies, and AI-generated content.
You retain all rights to data you upload or enter into the platform. You grant OTensity a limited licence to process that data solely to provide the platform services.
By using the platform, you agree to contribute anonymised, aggregated assessment scores to OTensity's sector benchmark dataset. No personally identifiable or organisation-identifiable data is included.
OTensity processes customer data in accordance with GDPR. All data is stored in the European Union (Frankfurt, Germany). A Data Processing Agreement governs OTensity's processing of personal data on your behalf and is incorporated into these Terms. Customer data is retained for the duration of the subscription plus 30 days, then permanently deleted.
THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE." OTENSITY MAKES NO WARRANTIES, EXPRESS OR IMPLIED.
Important compliance disclaimer: The platform is a software tool to assist with NIS2 compliance preparation. It does not constitute legal advice. AI-generated content, including compensating control justification documents, requires review by qualified legal and security professionals before submission to regulatory authorities. OTensity does not guarantee that use of the platform will result in regulatory compliance or successful audit outcomes.
OTensity shall not be liable for any indirect, incidental, special, consequential, or punitive damages including loss of profits, data, or business opportunity.
OTensity's total liability for any claim shall not exceed the total subscription fees paid in the 12 months preceding the claim.
OTensity is not liable for regulatory fines or enforcement actions imposed by NIS2 competent authorities.
These Terms commence on the date of acceptance and continue until terminated.
You may terminate by cancelling your subscription and ceasing use.
OTensity may terminate or suspend your access immediately if you breach these Terms, fail to pay, or if required by law.
Upon termination, your access ceases. OTensity retains your data for 30 days then permanently deletes it.
Governing law: These Terms are governed by the laws of New South Wales, Australia.
Dispute resolution: Parties shall first attempt resolution through good faith negotiation. Failing that, disputes shall be referred to binding arbitration in Sydney under ACICA rules.
Amendments: OTensity may update these Terms with 30 days notice. Continued use constitutes acceptance.
Assignment: You may not assign these Terms without OTensity's prior written consent.